ADAMS RUSSELL LIMITED is authorised by the Financial Services Authority (FSA) to advise on investments, to arrange and effect transactions in life assurance, pensions and unit trusts and to provide services as a new public share issue intermediary.
Those who advise on life insurance, pensions or unit trust products are independent advisors OR representatives of one company. Adams Russell Limited's advisers are independent and will act on your behalf in advising you on life assurance, pensions or unit trust products. Because we are independent, we can advise you on the products of different companies.
Adams Russell Limited is a member of the Personal Investment Authority and is therefore bound by the rules of such an organisation.
Clearly, as a client of Adams Russell Limited, you have the right to inspect copies of contract notes, vouchers and entries in books or electronic recording material relating to your transactions at any time. These will be provided to you upon request. Furthermore, we are bound by the rules of the Personal Investment Authority to maintain records of every transaction undertaken on behalf of a client for a period of 6 years from the date of such a transaction.
In the unlikely event of you having reason to complain, then in the first instance you may contact either Nicholas Adams or Stephen Charles Russell who are the directors of Adams Russell Limited and can be contacted on (01782) 713000. Furthermore, you could write to either Nicholas Adams or Stephen Charles Russell at the address on the contacts page and we will then reply to you in writing within 5 days of receipt of the complaint. If you make a valid claim against Adams Russell Limited in respect of the investments we have arranged or sold on your behalf, and if we are unable to meet our liabilities in full, you may be entitled to redress from the Investors Compensation Scheme. Details of the cover provided by the Scheme are given in a leaflet which we will send to you at your request.
We offer independent financial advise, but occasions can arise where we, or one of our other customers, will have some form of interest in business which we are transacting for you. If this happens, or if we become aware that our interests, or those of one of our other customers conflict with your interests, we will inform you and obtain your consent before we carry out your instructions.
When we have arranged any investments for which you have given instructions (in response to our enclosed recommendations) we will not give you any further advice within the next 12 months unless you request it, but we will be glad to advise you at any time you ask us to do so.
We require our clients to give us instructions in writing to avoid possible disputes. we will, however, accept oral instructions provided they are subsequently confirmed in writing.
You, or Adams Russell Limited, may terminate our authority to act on your behalf at any time without penalty. Notice of this termination must be given in writing. We do not normally charge fees but will do so, at an hourly rate of £95 per hour, provided you have given us written acceptance of our fee charging structure, once we have provided you with a breakdown prior to the commencement of work on your behalf. We derive income from commission paid to us by life insurance companies and unit trust managers with which investments are made. We shall tell you the amount of commission payable to us on any such investment. You will receive from the life office or operator in question, or from us, information about the commission that we receive on the key features documentation which is provided to you prior to any undertaking by Adams Russell Limited that we will transact business on your behalf.
Adams Russell Limited does not handle clients money. We never accept a cheque made payable to us (unless it is a cheque in settlement of charges or dispersements for which we have sent you a bill) or handle cash. However, we will make arrangements for all your investments to be registered in your name unless you instruct us otherwise in writing. We will forward to you all documents showing ownership of your investments as soon as practical after we receive them; where number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you.
Finally, we maintain PROFESSIONAL INDEMNITY INSURANCE.